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Why
are there no prices included on your website?
The answer is simple ... Since all orders are custom designed
according to your specifications, we first need to know what
you want. Pricing depends on the details of your personal cloth
product needs. The pricing on items change depending on material
used, trim, artwork, quantities, and numerous options. Just
ask us for a quote based upon your needs and we will contact
you with a price as soon as possible. |
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| 2. |
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What
fabrics and material colors do you carry?
Click here to find out. |
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What
type of imprinting can I get on your products?
All prices include the application of a one color, one location
silk-screen imprint Every effort is made to match your specific
ink or PMS color. Silk screening is not recommended on the following
sports/travel models: #2053, #1273, #6600, #6603 and #6604.
Embroidery is available on a quote basis subject to stitch count. |
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Can
I order less than your minimum requirement?
Yes, however, for orders of less than our minimum requirements,
a surcharge is added to the order. Types and sizes may not be
combined to acquire higher pricing. |
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| 5. |
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What
is your approximate lead-time?
Lead-time is approximately 4 to 5 weeks from receipt of your
order and approved artwork. Special lock requests require a
6 to 8 week lead-time. |
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Do
you have a "rush" service?
No we do not. All orders are entered into our production schedule
as they are received. This scheduled is based upon the labor
available at the time the order is placed. We try to honor your
requested ship date whenever possible, so long as it does not
interrupt the flow of our normal work schedule. |
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| 7. |
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What
bags do you keep in stock?
None. All of our bags are made to order. Most of our customers
require custom colors and details on their products. Because
of the large number of options, colors, materials and details,
it would be impossible to keep such a diverse inventory. |
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Can
I phone in my order?
We will not be responsible for verbal orders. Please mail or
fax orders for accuracy. To insure accuracy, all repeat orders
must include our last order number if possible. We will acknowledge
all orders in writing. Any corrections need to be made upon
receipt of the order confirmation copy. |
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| 9. |
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Do
you ship the exact quantity ordered?
Every effort is made to ship the exact quantity on your order.
However, we reserve the right to ship 5% over/under and invoice
accordingly. Exact quantity demands will incur a $ 10.00 net
charge per order. |
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| 10. |
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What
if I need to cancel an order?
All costs incurred up to the cancellation date of an order will
be billed. |
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| 11. |
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Do
your material colors match from order to order?
Fabric colors are subject to change without notice, due to mill
availability. |
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| 12. |
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Do
you use metal or nylon zippers on your products?
Metal zippers are used on all bags that have self-contained
locks. Nylon zippers are standard on all other products. Metal
zippers can be substituted for any nylon zippers at a nominal
price. |
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| 13. |
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What
is your shipping method?
Standard delivery is UPS ground. Other shipping methods are
available at respective rates. Shipping and handling is F.O.B.
factory - prepaid and added to the invoice. |
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| 14. |
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What
are your billing terms?
Terms are net 30 with credit approval, COD, Cash In Advance
or Charge. We accept VISA, MasterCard and American Express. |
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| 15. |
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Are
all orders created as a new design?
No, after 116 years of business we have thousands of patterns
from which to choose. We can usually find a design (with or
without minor alterations) to fit your needs. Given your specifications,
sample, and the purpose of your product we can often make suggestions
that will enhance your product. |
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| 16. |
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Can
I order a catalog?
We do have a catalog available for non-internet users however
our on-line catalog holds all of the same products and information
Since we are a manufacturer of custom cloth promotional items,
we are not limited to the items you see on our site or in our
catalog. |
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| 17. |
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Do
you import items?
NO. All of our items are manufactured in the U.S.A. |
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| 18. |
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What
is the imprint area?
Please allow 1" on all sides of the imprint. For example,
a 16"x12" bag has an imprint area of 14"x10". |
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| 19. |
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What
PC formats can be submitted for artwork?
PDF, EPS, Adobe Illustrator 10, Corel Draw 11. Files may be
ZIP or SIT compressed. |
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| 20. |
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Can
I order a pre-production sample?
Yes, a pre-production sample according to your specifications
is available for $60.00. |
